Accessible Parking Facilities, Animal Quarantine, Ground Transportation, Motorized Wheelchairs, Porter Services, Text Telephones (TTYs), Visitor Information Program

The Kahului Airport terminal services both arriving and departing flights to and from the U.S. mainland and major airports on the neighboring Hawaiian Islands.  This terminal consists of two levels, with the entrance and exit to the terminal located on the ground (street) level.  The ground level houses the ticket lobby area, used to process luggage through agricultural inspection (if destined to the U.S. Mainland), passenger check-in and security screening.  Also, on this level are the baggage claim area, ground transportation, visitor information and a souvenir shop.  Passengers access the second level of the terminal by either escalators or elevators.  The second level houses the holding rooms and departure gates, as well as, retail shops, a newsstand, a restaurant/lounge, and a visitor information booth.  Loading bridges are used to enplane and deplane all passengers.

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Porter Services

Upon request, airlines will provide assistance to passengers with special needs through their Porter (skycap) services.  Skycaps affiliated with your airline may be able to provide assistance with boarding and disembarking at your gate.  The Skycaps have been trained to assist travelers with disabilities and provide wheelchairs at the check-in counter.  Please advise your airline in advance to arrange for any special services to ensure assistance. 

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MOTORIZED WHEELCHAIRS

Each airline will provide information on specific procedures for storage of wheelchairs and wet-cell batteries.

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GROUND TRANSPORTATION

See the Ground Transportation page for other options.

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TEXT TELEPHONES (TTYs)

Telecommunication Devices for the hearing impaired are located at the Baggage Claim Area and Rotunda.  

Portable TTYs are available in two areas:

Telecommunications Relay Services (TRS) are available statewide.  In Hawaii, you can make a local TRS call by dialing 711.

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ANIMAL QUARANTINE

Guide/Service dogs are exempt from State of Hawaii animal quarantine rules under strictly enforced conditions.  For more information, please go to the Department of Agriculture Animal Quarantine Branch website at www.hawaiiag.org/hdoa/ai_aqs_guidedog.htm.  You may also e-mail, call or write to the Animal Quarantine Station, 99-951 Halawa Valley Street, Aiea, Hawaii 96701-3246.  Telephone (808) 483-7151 Fax (808) 483-7161.   e-mail:  rabiesfree@hawaii.gov or hdoa.info@hawaii.gov.

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ACCESSIBLE PARKING FACILITIES

Accessible parking spaces are available adjacent to each of the four crosswalks exiting the terminal.  An accessible loading and unloading zones is available curbside, between the ticket lobby and the baggage claim area (past the third traffic light).  Vehicles are not allowed to be left unattended.

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VISITOR INFORMATION PROGRAM (VIP)

VIP staff is available to provide travelers with assistance and visitor information.  They are located on the second level near the top of the escalators/stairways exiting to the baggage claim area, on the ground floor in baggage claim area.  For additional information, you may call the VIP staff at (808) 872-3893.   

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