DEPARTMENT OF TRANSPORTAION

SELF-EVALUATION OF PROGRAMS AND SERVICES

 

TABLE OF CONTENTS

 

1.   INTRODUCTION

 

1.1.Purpose of the Self-Evaluation

1.2.Non-Discrimination Statement

1.3.Designation of ADA Coordinator(s)

 

2.   Self-Evaluation Process within the Department

 

2.1.Key Activities

2.2.Involvement of People with Disabilities

 

3.   PROGRAMS AND SERVICES

 

4.   FINDINGS OF THE SELF-EVALUATION PROCESS FOR PROGRAMS AND SERVICES

 

4.1.equal Opportunity to Participate and Benefit

4.2.Reasonable Program Modifications

4.3.Surcharges and Additional Requirements

4.4.Integrated Settings and Separate Programs

4.5.Contracting with External Organizations

4.6.Procurement Contracts

4.7.Licensing and Certification

 

5.   COMMUNICATION ACCESS

 

5.1.Auxiliary Aids and Services

5.2.TDD Communications

5.3.Emergency Warning Systems

5.4.Access Information

 

6.   FACILITIES ASSESSMENT

 

6.1.List of Locations Where Programs are Provided

6.2.Summary of Inaccessible Features

6.3.Program Access Options

 

ATTACHMENTS

 

A.  Grievance Procedures

B.  Public Notice

C.  Employment Practices

D.  How to Make Meetings Accessible

E.  Sample Contracts, Questionnaire and Proposal

F.  Existing and Proposed Curb Ramp Design

G.  Emergency Telephones

H.  Public Comment

 

 

 

 

 

 

 

 

STATE OF HAWAII

DEPARTMENT OF TRANSPORTATION

 

SELF-EVALUATION OF PROGRAMS AND SERVICES

 

1.   INTRODUCTION

 

This Self-Evaluation has been developed to satisfy the requirement that the State Department of Transportation complies with Title II of the ADA.  CFR 35.105 requires the State Department of Transportation to conduct a Self-Evaluation of its Programs, Policies and Procedures, offered to the public, to ensure that those programs, policies and procedures are accessible to persons with disabilities.  This Self-Evaluation has been developed in accordance with 28 CFR section 35.105 (a) that states:

 

·    That the public entity identify any policies and practices that do not comply with the Title II requirements; and,

·    Modify policies and practices to bring them into compliance.

 

The information contained in this Self-Evaluation has been obtained through dissemination of worksheets to each department program requesting they identify those programs offering goods and services to the public.  The worksheets request information relating to policies and practices of the various programs offered by each of the State Department of Transportation Divisions - Highways, Airports and Harbors.

 

The regulations also require that the Department of Transportation provide an opportunity for people with disabilities and other interested individuals or organizations to review and comment on this Self-Evaluation and encourages involvement of people with disabilities to actively participate in the planning process.

 

Previous to this Self-Evaluation, all the buildings and facilities under the jurisdiction of the State Department of Transportation were surveyed and those elements representing architectural barriers to persons with disabilities were identified and documented in written reports.  These surveys were conducted to provide the necessary information for promulgating a comprehensive Transition Plan addressed in CFR 35.150 (d). The Transition Plan, at a minimum, must include the following information:

 

·    Identify physical obstacles that limit the accessibility of the public entity’s programs, services, or activities to people with disabilities,

·    Describe the methods to be used to make the facilities accessible,

·    Provide a schedule for making the access modifications; provided a yearly schedule for making modifications if the Transition Plan is more than one year long and,

·    Indicate the public official responsible for implementation of the Transition Plan.

 

The information in the barrier identification surveys, cost analysis and this Self-Evaluation, will be used to produce a comprehensive Transition Plan and to determine those programmatic or architectural changes necessary to provide access to persons with disabilities.

 

 

 

1.1.Purpose of the Self-Evaluation (§35.105)

 

 

This Self-Evaluation is a comprehensive review of the State of Hawaii's Department of Transportation's current policies and practices, including communications and employment, for compliance with the applicable provisions of Title II of the Americans with Disabilities Act of 1990 (public law 101-336) and 28 CFR 35.105.

 

This Self-Evaluation identifies all policies and practices that do not comply with the ADA, Title II requirements and outlines those areas where modification to those policies and practices, to bring them into compliance with the non-discrimination requirements of the ADA, have been provided.

 

The outline of this Self-Evaluation is that which is recommended by the Title II Action Guide.


 

 

1.2.Non-Discrimination Statement

 

The State Department of Transportation has adopted the following non-discrimination policy.

 

 

 

State of Hawaii - Department of Transportation

 

 

for Complaints of Discrimination

In access to Services Programs and Facilities

for persons with disabilities

 

 

It is the policy of the State of Hawaii, Department of Transportation, to provide equal opportunity to participate and benefit for qualified persons with disabilities, to the services, programs and facilities of the Department of Transportation.

 

Furthermore it is the policy of the Department of Transportation to encourage the informal resolution of complaints or grievances based on alleged disability discrimination. All attempts shall be made to resolve such matters through informal means at any stage of the process.

 

A Grievance Procedure has been established to meet the requirements of Section 504 of the Rehabilitation Act of 1973, as amended, and Title II of the Americans with Disabilities Act of 1990.  These procedures and accompanying complaint form should be used by individuals wishing to file a complaint alleging discrimination by the State Department of Transportation on the basis of disability, regarding access to the services, activities, programs and facilities of this Department.

 

 


 

1.3.Designation of ADA Coordinator(s)

 

The following personnel have been designated as he ADA Coordinators for their respective Department and Divisions:

 

 

 

 Dept. of Transportation

ADA Coordinator

 

Michael K. Medeiros, P.E.

869 Punchbowl Street

Honolulu, Hawaii 96813

Phone: 587-758 [Voice]

       587- 2210 [TTY]

Fax: 587-6306

 

 

Airports Division Liaison

 

Mary Kitsu

DBE Program Manager

400 Rodgers Blvd, Suit 700

Honolulu, Hawaii  96819

Phone: 838-8708

Fax: 838-8753

 

Harbors Division Liaison

 

Warren Sugimoto

Administrative Staff Officer

79 S. Nimitz Highway

Honolulu, Hawaii 96813

Phone: 537-1933

Fax: 537-1984

 

 

Highways

 

Employment Practices & Personnel

 

Jeanne Witmire

Phone: 587-2229

Fax: 587-2219

 

Airports

 

Employment Practices & Personnel

 

Roscoe Butler

Phone: 8388614

Fax: 838-8750

Harbors

 

Employment Practices & Personnel

 

Jo-Ann Tokunaga

Phone: 587-1935

Fax: 587-1984

Administration

 

Employment Practices & Personnel

 

Lori Takao

Phone: 587-2144

Fax: 587-3189

 

 

 

 


 

 

2.   Self-Evaluation Process within the DepartmenT

 

2.1 Key Activities

 

A. Initial Survey

 

1)  Survey sections followed the recommended format by the ADA Title II Action Guide.

 

2)  DOT designated lead staff associated with department units responded to the surveys

 

3)  The written responses focused on responsibilities and general functions of the various units.

 

4)  Consultant recommendations responded directly to the written responses, identifying general requirements for activities interacting with the public

 

B. Second Phase Inquiry

 

1)  DOT lead staff to review initial consultant recommendations; purpose to clarify applicability of recommendations and identify specific areas for consultant interviews.

 

2)  Consultant interviews with lead staff to focus on detailed protocols or activities, a step-by-step analysis of the unit’s interaction with the public; discussions included inquiry of staff’s opinion for alternative procedures

 

3)  Detailed action steps were recommended by consultant and reviewed with lead staff.

 

C.  Final Draft Phase

 

1)   Department reviewed the final findings and action steps for the transition plan.

 

2)   Department approves recommendations

 

3)   Document is published for public comment

 

4)   Document is revised based on public comments and DOT’s approval

 

5)   Internal Department process takes place for incorporation of documents

 


 

2.1.Involvement of People with Disabilities

 

The Department of Transportation contracted with Accessibility Planning & Consulting, Inc. (AP&C) an accessibility consulting firm whose staff includes persons with disabilities.  AP&C inc. also works closely with individuals and organizations representing persons with disabilities.  The following organizations, businesses and individuals participated in, and commented on, this Evaluation.

 

Hawaii Centers for Independent Living (non-profit organization)

EqualAccess (private corporation)

Mr. Mark Yabui (private consumer), and

The Commission on Person with Disabilities (state agency)

 


 

3.   PROGRAMS AND SERVICES

 

The Following programs and services have been addressed in this Self-Evaluation.  For a complete breakdown of the nature of the programs and services, the official responsible for the planning, preparation and coordination of services, see the worksheets located in the appendix of this outline.

 

ADMINISTRATION

OFFICE OF THE DIRECTOR

 

Coordinator:  Kazu Hayashida  Phone #587-2150

  Under the general direction of the Governor of the State of Hawaii, plans, directs and coordinates the various activities of the Department of Transportation within State laws and established policies and regulations.  Directs the preparation and maintenance of statewide transportation plans and the development of department wide transportation planning policies and procedures, transportation system plans and procedures, short and long range capital improvement plans and other planning activities required in support of the departmental mission.  Through the Deputy directors, directs performance of department-wide staff support services.

 

     Sections: Deputy of Staff Services, Second Deputy, and Administrative Assistants.

 

OFFICE OF PUBLIC AFFAIRS

 

Coordinator:  Marilyn Kali  Phone #587-2160

 

Provides services necessary to implement the Department’s program of public information and public relations; including media relations, reference and informational services, public and community relations, intra-departmental communications, and transportation demand management services.

     Sections: Media Relations, Reference and Informational Services, Public and Community Relations, Transportation Demand Management Staff.


 

 

HAZARDOUS MATERIALS OFFICE

 

Coordinator:  Chris Takeno  Phone #587-2164

 

Responsible for the development, administration, interpretation and enforcement of hazardous materials regulations for the Department.  Advises the Director and respective Deputies on all maters relating to hazardous materials.  Develops regulations and procedures covering the landing and movement of hazardous materials through the areas under the control of the Airports, Harbors and Highways Divisions.  Periodically inspects/ monitors all State transportation facilities and highways to ensure regulations are enforced or to modify any existing ones.

 

PERSONNEL OFFICE

 

Coordinator:  Pat Odan  Phone #587-2145

 

In accordance with the policy guidance of the Director, the personnel office plans, develops and provides departmental-wide functional direction to the comprehensive personnel management program for the Department.

     Sections: Labor Relations, Position Classification, Employee Relations- Training and Safety, EEO, Recruitment Services.

BUSINESS MANAGEMENT OFFICE

Coordinator:  Bert Nishimura  Phone #587-2133

 

Provides departmental staff services to the Director, departmental staff, division and other governmental agencies as applicable in internal (audit) control, fiscal management and accounting services, and office services.

     Sections: Financial Accounting, Internal Audit, Office Services, Systems Accounting.


 

CONTRACTS OFFICE

    

Coordinator:  Jamie Ho  Phone #587-2130

 

Provides departmental staff services to the Director, departmental staff, divisions and other governmental agencies as applicable in contract administration.  The office serves as the principle departmental resource on contracting practices and State laws, rules, and regulations relating to contracting; establishes procedures with applicable State and DOT policies and guidelines for calling for tenders, processing bids, and determining awards; and reviews and approves contracts for conformance to departmental and State language and for format standards.

 

PPB MANAGEMENT & ANALYTICAL OFFICE

 

Coordinator:  LaVerne Hokama  Phone #587-2211

 

Administers the Department’s planning, programming and budgeting (PPB) and program reporting activities as mandated by the Executive Budget Act.  Provides principal staff support to the Deputy of Staff Services and the Director in carrying out the implementation of the established budget process.  The office also provides internal management assistance through the evaluation of the Department’s organization and management methods and procedures and provides definitive recommendations for improvement.  Coordinates the implementation of the department’s capital improvement project programs, as well as serving as the legislative liaison for the Department.

     Sections: Project Management & Program Evaluation, Budget Control & Execution, Methods & Procedures.


 

COMPUTER SYSTEMS AND SERVICES OFFICE

 

Coordinator:  Larry Okimoto  Phone #587-2369

 

The Computer Systems & Services Office (CSS) is responsible for providing full Automated Data Processing (ADP) services by coordinating the activities of research, development, implementation and maintenance of all ADP systems; user training; data entry and control; and full machine processing via CSS stand alone computer or Remote Job Entry (RJE) to the host system at the Electronic Data Processing Division (EDPD); and related ADP equipment procurement for the Department.  This office provides departmental staff services to the Director, Departmental Staff and divisions in the areas of information data management, telecommunications, network administration and computer operation service work areas.

     Sections: Information Resource Management, Communication & Network Administration, Computer Operations.

 

PROPERTY MANAGEMENT OFFICE

 

Coordinator:  Peter Garcia  Phone #587-2165

 

Within established policies, the Property Management Office provides central departmental services in the management of real properties and facilities under the control of the Department.

 

VISITOR INFORMATION PROGRAM

Coordinator:  Richard Okada  Phone #836-6474

 

Directs, coordinates and administers the State’s Visitor Information Program by providing visitor satisfaction and hospitality at the Department’s installations; including the conducting of protocol as may be directed.

     Sections: Administrative Services, Office Services, Oahu Staff, Hawaii Staff, Maui Staff, and Kauai Staff.


 

STATEWIDE TRANSPORTATION PLANNING OFFICE

Coordinator:  Julia Tsumoto  Phone #587-1845

 

The Statewide Transportation Planning (STP) Office is a departmental staff office that is responsible for establishing a comprehensive, multi-modal statewide transportation plan; and, for providing technical assistance to the counties in fulfilling their component roles in the process.  The STP Office coordinates intergovernmental and intra- and inter-departmental activities as they relate to transportation planning.  This includes securing the necessary endorsements and approvals, integrating established plans and parameters, and establishing the groundwork for the implementation of the transportation plan.

Sections: Plans Development, Forecasting, Land Use Coordination, and Programming.


 

AIRPORTS DIVISION

 

Coordinator:  Jerry Matsuda  Phone #838-8600

 

     Encourages, fosters and assists in the development of aeronautics in the State of Hawaii.  Plans, designs, construct, maintain and operate public airports.  Provides airport facilities that accommodate the safe, orderly and efficient movement of aircraft, vehicles and air travelers.

 

STAFF SERVICES OFFICE

 

Coordinator:  Jean Oshita  Phone #838-8607

 

Advises the Airports Administrator and other on administrative issues.  Provides coordination and liaison services for legislative matters.  Provides administrative support, services and guidance through its Personnel Management, Budget, Property Management & Land Acquisition, Methods, Standards & Evaluation, and Financial Management staffs.

     Sections: Personnel Management, Budget, Property Management & Land Acquisition, Methods, Standards & Evaluation, and Financial Management.

 

AIRPORTS OPERATIONS OFFICE

 

Coordinator:  Vacant  Phone #838-8708

 

Serves as the primary staff of the Airports Administrator on matters relating to the operations and maintenance of airports.  Provides operational staff support, services and guidance through its Aircraft Rescue & Fire-fighting, General Aviation Certification Security & Safety, and DBE functions.  This branch provides advice on compliance with applicable laws, rules, regulations and standards.  Acts as the divisional coordinator for overall compliance with the Americans with Disabilities Act (ADA).

     Sections: Aircraft Rescue & Fire-fighting, General Aviation Certification Security & Safety, DBE, Airport Management Information Systems, Aviation Development.


 

ENGINEERING BRANCH

Coordinator:  Ernest Kurosawa  Phone #838-8833

 

Advises the Airport Administrator and others on engineering matters.  Supervises the planning, design, construction, inspection and maintenance of facilities for the State Airports System.  Provides support to the DBE staff on matters relating to engineering.

     Sections: Project Coordination & Control Staff and Planning, Design, Construction, Special Maintenance, Drafting.

 

AIRPORTS-OAHU DISTRICT

 

Coordinator:  Standford Miyamoto  Phone #836-6533

 

Manages, operates and maintains the Honolulu International Airport and all other State airports on the island of Oahu in conformance with State and Federal laws, requirements, and rules as well as established policies and procedures of the Department and those of the Airports Division.  Provides operational, administrative, maintenance and supply services adequate to carry out all business activities generated at Oahu district airports. 

Sections: Office Services, Airport Administrative Services, Management Relief Services, Honolulu International Airport, and Dillingham Airfield.

AIRPORTS- MAUI DISTRICT

Coordinator:  Jon Sakamoto  Phone #872-3830

 

Manages, operates and maintains all State airports in the district in conformance with State and Federal laws, requirements, and rules as well as established policies and procedures of the Department and those of the Airports Division.  Provides operational, administrative, maintenance and supply services adequate to carry out all business activities generated at Maui district airports.

     Sections: Office Services, Engineering Services, Kahului Airport, Kapalua Airport, Kalaupapa Airport, Molokai Airport, Lanai Airport, Hana Airport.


 

AIRPORTS- HAWAII DISTRICT

  Coordinator:  Frank Kamahele  Phone #329-2484

 

Manages, operates and maintains all State airports in the district in conformance with State and Federal laws, requirements, and rules as well as established policies and procedures of the Department and those of the Airports Division.  Provides operational, administrative, maintenance and supply services adequate to carry out all business activities generated at Hawaii district airports.

     Sections: Office Services, Security Services, Engineering Services, Keahole-Kona Airport, Hilo International Airport, Waimea-Kohala Airport, and Upolu Airport.

 

AIRPORTS- KAUAI DISTRICT

 

Coordinator:  Stan Sekimoto  Phone #246-1600

 

Manages, operates and maintains all State airports in the district in conformance with State and Federal laws, requirements, and rules as well as established policies and procedures of the Department and those of the Airports Division.  Provides operational, administrative, maintenance and supply services adequate to carry out all business activities generated at Kauai district airports.

     Sections: Office Services, Security Services, Engineering Services, Port Allen Airport, and Lihue Airport.


 

HIGHWAYS DIVISION

 

Coordinator:  Perry Manthos  Phone #587-2220

 

Plans, designs and supervises the construction and maintenance of the State Highway System.

 

LANDSCAPE SERVICES OFFICE

 

Coordinator:  Vacant  Phone #587-2189

 

Develops landscape master plan for the State Highway System; plans and develops land areas for optimum landscape management in consonance with multiple-use concepts.

 

MANAGEMENT INFORMATION SYSTEMS OFFICE

 

Coordinator:  Kam Kin Sin  Phone #587-2232

 

Plans, organizes, coordinates and directs the development, implementation, operation and maintenance of computer-based information systems, including the Highway Financial Accounting System, Highway Maintenance Management System, Computer-Aided Drafting and Design System, and federally mandated planning and statistical systems.

 

STAFF SERVICES OFFICE

 

Coordinator:  Gerald Dang  Phone #587-2218

 

Develops and maintains program planning and control systems; provides coordination and liaison services for federal-aid and legislative matters; coordinates, reviews, and prepares the Highways Division budget; provides project management, management, fiscal, personnel and clerical support services; provides public information services; coordinates computer and data processing services.

     Sections: Methods Standards & Evaluation, Personnel, Project Management, Steno, Budget, Fiscal.

 

 

MOTOR VEHICLE SAFETY OFFICE

 

Coordinator:  Larry Hao  Phone #832-5830

 

Directs, coordinates and administers the State’s motor carrier safety programs and highway safety programs, activities and research to meet the requirements of the State and Federal Highway Safety Program standards and regulations

     Sections: Statistical Services, Clerical, Motor Carrier Safety, Highway Safety.

 

PLANNING BRANCH

Coordinator:  Ron Tsuzuki  Phone #587-1787

 

Develops conceptual highway project plans and coordinates route adoption through advance planning procedures in conformance with long-range planning programs and needs inventory.  Directs the divisional portion of the urban and rural transportation planning processes and other planning efforts by state and county agencies; coordinates the review of land use change proposals; manages the Highway Planning and Research Program; formulates and coordinates the establishment and/or revision of the State and Federal-aid Transportation Systems; coordinates transit matters related to land transportation.

     Sections: Office Services, Advance Planning, Highway Planning Survey, mapping and Drafting, Systems Planning.

 

DESIGN BRANCH

    

Coordinator:  Larry Leopardi  Phone #587-2241

 

Prepares construction plans, specifications and estimates for highway projects; conducts location and right-of-way surveys including preparation of engineering and subdivision maps; negotiates project agreements with governmental agencies and public private utilities.  Provides technical service to other branches and District Offices.

     Sections: Technical Design, Highway Design, Bridge Design, Hydraulic Design, Cadastral Engineering.

 

RIGHTS-OF-WAY

 

Coordinator:  Tom Toyama  Phone #587-2019

 

Acquires and manages lands, rights-of-ways, easements and other real property interests required for the construction of highways and for the other transportation projects on a statewide basis.

     Sections: Land Acquisition, Abstracting, Appraisal, and Property Management

 

MATERIALS TESTING AND RESEARCH BRANCH

 

Coordinator:  Gary Choy  Phone #832-3403

 

Manages all testing, quality assurance, research and development, soil engineering and pavement design, and special engineering studies; provides technical and consultative services relating to materials, foundation, pavements and environmental quality; tests, accepts, certifies all test equipment and materials incorporated into all transportation facilities and related developments; conducts soil engineering studies based on field borings, laboratory tests and engineering analyses for the evaluation and design of pavements, structure foundations and soil stability; manages applied engineering research and development programs; conducts technical services inspections and testing functions in all aspects of transportation systems, construction, maintenance and related fields; participates in activities of national organizations engaged in research and development.

     Sections: Office Services, Compliance Testing, Soil Engineering & Pavement Design, Materials Quality Assurance

 


 
CONSTRUCTION AND MAINTENANCE BRANCH

 

Coordinator:  Sterling Morikawa  Phone #587-2185

 
Provides review and management services on statewide highway construction and maintenance programs; reviews and consolidates district construction and maintenance budgets.  Provides services for the review of maintenance procedures, practices, procurement of supplies and equipment and budgeting; prepares specifications for the purchase of materials.  Analyzes unit costs by work items, estimate requirements of personnel, material and equipment budgets submitted by district engineers.  Administers the divisions Affirmative Action Plan, EEO, ADA, DBE and Civil Rights programs in conjunction with federal aid program guidelines.

     Section: Construction, Highway Equal Opportunity, Maintenance, Equipment and Safety, Permit Construction.

 

TRAFFIC BRANCH

 

Coordinator:  Paul Hamamoto  Phone #587-2172

 

Plans and designs roadway pavement markings and signs, traffic signals, highway lighting, and operational and safety improvements to promote the safe, orderly and expeditious movement of traffic on the State Highway System; administers consultant contracts for traffic projects; manages the Traffic Systems Management, Traffic Accident Surveillance, and Traffic Safety Improvement Programs; analyzes and monitors operating characteristics, accident records, and statistical reports; provides new and innovative alternatives for problem resolution.

     Sections: Office Services, Design Services, Operation Section, and Traffic Safety


 

HIGHWAYS-OAHU DISTRICT

 

Coordinator:  Martin Obatake  Phone #       831-6703

 

Performs field inspections of highway construction projects in conformance with approved plans and specifications; maintains, alters, and repairs roads, highways and related structures within the State Highway System on Oahu.

     Sections: Office Services, Construction, Maintenance, and Tunnel Operations

 

HIGHWAYS- KAUAI DISTRICT

 

Coordinator:  Steve Kyono  Phone #274-3111